Frequently Asked Questions

We have tried to answer the most common questions below - if you can't find the information you're looking for, please Contact Us.


What safety measures are in place? 

Our teams have been briefed to ensure the safety of our customers and our team. We are in strict accordance with the government regulations. Hygiene protocols that have been put in place, include: 

  • Staff will maintain social distance from customers.
  • Stores will be disinfected before work begins, regularly during the working period and after work ends. Hand sanitizers are being rolled out at store entrances.
  • All staff will be wearing face masks.
  • All customers will also be required to wear masks before entering the stores.
  • Staff will be using hand disinfectant and practicing regular hand washing.
  • Speedpoints and other touch points will be disinfected after each customer.
  • We will be offering contactless payment options via EFT.
  • For online customers, our delivery partners will follow the strictest protocols for contactless delivery.

Gift Cards

I cannot add the item I want to my cart? 

Select a colour and size, then click “add to cart”. If the item is out of stock, relevant messaging will be displayed above the “add to cart” button.

Can I change my delivery address?

Our customer service team will do their best to assist in getting your order re-routed. Please contact them using the details or web form on our Contact Us page.